Shopify Subscription incorrect

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Can a shopify agent please contact me about an incorrect shopfiy annual charge?


Thank you!

Shopify Staff
Shopify Staff
593 79 109

Hi, @Smell_meCandles,

Hank here from Shopify.

Sorry to hear that your annual plan has been incorrectly calculated. This can normally be influenced by a currency conversion rate or a local tax that may be added to your plan but sometimes there can be additional errors.

If you need to reach out to the live support team, you can do so by clicking here. To assist you with the navigation, I have made a short video showing you how to reach the live chat team which I will share with you here

Alternatively, within the Settings > Billing section of your admin, you can email the billing team directly from your latest invoice for any queries you may have. 

Let me know if you have any further questions, and I may be able to assist you.

All the best,


Hank | Social Care @ Shopify 
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