Hi, @Nozi !
Thanks for reaching out to us.
I'm sorry to hear that you have experienced issues reaching our general support as of late. We are experiencing an unprecedented amount of incoming queries. Therefore, our response time has been delayed.
With that said, I am more than happy to assist you in this thread. Kindly reply by letting me know how I can help and I'll gladly look into it as soon as possible.
I look forward to your reply.