Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
Sorry to hear that the email wouldn't work for you. The trial is only eligible if you haven't already had an extension on your store. I can certainly check this out further for you if you want. In order to do so, I will just need to verify you as the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I can check it out for you. Please check your spam/junk folder for this email as sometimes it can land there.
Thank you and we will speak soon!
Lulu | Social Care @ Shopify
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