I received a message from Shopify asking for a photo ID confirmation of my credit card. Is this a legitimate request from Shopify? Some of Shopify's requirements border on identity theft style questions.
Here's the message:
We're glad to have you using Shopify!
Unfortunately we were unable to verify your identity with the information you provided, something we're legally required to do before sending money to your bank account.
In order to confirm your information, please send us an email with a photo of one piece of photo identification matching the name of the credit card on file. You can use your phone to take a picture of it, or you can scan a copy using a desktop scanner if that is easier. Anything such as a passport, driver's license, or government issued photo ID will work. Please reply directly to this email with the requested information.
Your Shopify Payments account will be suspended in 3 days if we do not receive a response to this email. I know it's an inconvenience, so please reach out if you have any questions or concerns and we can work with you rather than having to suspend your account. Once you've completed this process, we'll get you back to business!
In the meantime, your Shopify account will function as normal, and you can simply select another payment gateway if you are not comfortable with this process.
Shopify, if you're reading this, I personally have huge reservations on your need to connect an account to an actual living person. Requesting a SIN and photo ID may mitigate your risk somehow, but places a huge risk on your actual clients. Not a fan of this process.