Shopify closed my store. They dont know why. Its been 2 weeks

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We are a small business who over the last 2 years has spent over $50k building our new shopify site.

We are currently on magento platform.

We have never gone "LIVE" with our shopify site... it is still under development.

We sell a product direct from manufacturer and there is no counterfeit/dangerous/unethical etc. issue.

- We pay our bills!!!!!

2 weeks ago Shopify CLOSED our store, they have provided NO feedback as to why, I have no access to my admin.. It is a 100% loss... 

Customer support says "my issu is with the right team and they will respond. 

I don't know what to say... 

its a COMPLETE LOSS...Has this happened to anyone else?