Shopify denies access to my domain credentials

New Member
1 0 0
So I've sent various emails to shopify requesting access to my domain credentials with Tucows Domains Inc on Manage OpenSRS where I found out that my domain is. You guys currently deny my access to my own personal information stating that access to domain is only accessible "as of now" through Shopify. What if I no longer want to work with Shopify? If anyone can help me out, that would be great. Looks like I am stuck.
Shopify Staff
Shopify Staff
232 29 38

Hi, @CarmenB!


I’m Helen from Shopify Support. I’m sorry to hear of the difficulties you are experiencing with obtaining your Domain credentials. What are you specifically looking for? 


You are able to edit the DNS settings and the registrar information from within your Shopify admin. To do this, please go to ‘Online Store > Domains > Manage’.


It is also possible to transfer your Domain to another hosting site, if you decide that you would no longer like to work with Shopify. The instructions to do this are found in our Help Doc here.


I hope this helps! Let me know if you have any more questions.

Helen | Social Care @ Shopify
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