Shopify down

New Member
1 0 0

I can't login to my account.  Is shopify down?  It says there is a problem with it and try again in 5 - 10 minutes by refreshing your page.  Have done this for half an hour.  Where do I get support for this?

Shopify Staff
Shopify Staff
468 66 85

Hi, @sally8,

Hank here from Shopify. 

Is this issue still occurring for you? There was no known outages on the platform, but there may have been some local temporary issues preventing you from accessing your account.

Can you try opening your admin or your website using incognito mode to see if this works? If it does, then can you try clearing your cache?

If the issue is still occurring, can you share your store URL so that I can test this on my end for you?

Let me know if you have any questions!

All the best,


Hank | Social Care @ Shopify 
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