Shopify forum topics and posts disappear from the forum

Shopify Expert
59 0 17

Hi All,

Has anyone experienced problems with the Shopify forum where you try to post a topic or an answer only to find out that it is not in the forum. You can see it in your Account -> Subscriptions list but you cannot navigate to it. The system just does a 301 redirect to the forum itself.

We have been having this issue for almost two months and despite endless converdations and tons of frustration with the support team, they just fix it temporarily. It takes one or two posts before this thing kicks in and blocks us again.

If anyone has had this problem please share some advice!

Beautiful and responsive Shopify themes crafted with care at www.kabukithemes.com.
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New Member
6 0 0

yes I also experiance this same situation and contacted the support team but again and again the same thing happens waste of timesee it in your Account -> Subscriptions list but you cannot navigate to it.

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Shopify Expert
59 0 17

Hi,

You can get the support to add the mechant badge to your forum account, if you are not registered with your store account on the forums. This solved our problem.

Beautiful and responsive Shopify themes crafted with care at www.kabukithemes.com.
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