I have implemented a payment gateway that Shopify should redirect to to allow use to enter their card details, but Shopify does not redirect instead it shows the redirecting gif and then it goes back to the shopping cart.
Upon investigation of chrome developer tools, under network, I discovered an http "302 Moved Temporarily" error on the third party gateway url that the user is supposed to be redirected to.
Is there a way I can resolve this. Thank you.
Annette here from the Shopify support team. :)
In order to help you with your payment gateway, I will need to have a look at the settings in your admin. I'm going to send you an email so we can check out what is happening with your gateway redirect and get you set up accepting credit card payments.
I will be in touch soon.