Shopify order confirmation texts not being sent

Diego_Lucero
Tourist
6 0 6

On one of my managed stores, the text message confirmations at checkout are not making it to the customer at all. What could be causing this issue?

Brandweb
Shopify Partner
31 6 4

Hi Diego,

 

Did you change the default e-mail template?

If you did, best way would be to revert to default and see if the problem persists.


Let me know.

We help you DEVELOP.
Find out more at https://www.thebrandwebbers.com
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thehappycalf
New Member
1 0 0

Yes, I have a similar issue. They have an option for the messenger service, I did not opt it. Because what happens to customers who do not have messenger. 

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