I've contacted support 2 times via chat about this message I still have on my site. This is very discouraging because I have one order and I cannot fulfill because of this message. I need to some help so that I can get this taken care of.
Your Shopify Payments account is on hold
Your store can’t accept new orders with Shopify Payments.
Getting the support when you need it is crucial for any business and I'm sorry that we weren't able to provide the support you needed when you needed us the most. In order to better assist you with this, I will need to move this conversation to email so I can verify the store to better understand why the account is on hold. If you can reply to my email titled "Shopify Forum Support" with the requested information then I can help have this reviewed. I will also take the opportunity to look up your previous tickets so I can ensure proper coaching is provided as it's clear that there's room for improvement on how your interactions were handled.
I'll need to look into the account to provide information on why the payout would have been cancelled. If you can reply to my email titled "Shopify Forum Support" with the requested information then I can help get this reviewed.