Shopify payment on hold

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Tourist
4 0 1

I've contacted support 2 times via chat about this message I still have on my site.  This is very discouraging because I have one order and I cannot fulfill because of this message.  I need to some help so that I can get this taken care of.  

Your Shopify Payments account is on hold

Your store can’t accept new orders with Shopify Payments.

 

Exremely disappointed.

Ana

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Shopify Staff
Shopify Staff
1649 100 358

Hi, @amvgarcia

Getting the support when you need it is crucial for any business and I'm sorry that we weren't able to provide the support you needed when you needed us the most. In order to better assist you with this, I will need to move this conversation to email so I can verify the store to better understand why the account is on hold. If you can reply to my email titled "Shopify Forum Support" with the requested information then I can help have this reviewed. I will also take the opportunity to look up your previous tickets so I can ensure proper coaching is provided as it's clear that there's room for improvement on how your interactions were handled. 

Chat soon!

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I'm having the same issue with payments on hold. How can I correct this? 

 

Thank you in advance 

 

DenD

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Shopify Staff
Shopify Staff
1649 100 358

@DenD 

I've shipped you an email to verify your store so I can help review your issue. 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
4 0 0

Exact same problems here.

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Tourist
4 0 0

Screen Shot 2020-11-17 at 02.14.49.png

 

Would love for someone to actually get back to me. I've setup Stripe payments and immediately moved from Shopify payments. But this is now cancelled?

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Shopify Staff
Shopify Staff
1649 100 358

@GarethABoyd 

I'll need to look into the account to provide information on why the payout would have been cancelled. If you can reply to my email titled "Shopify Forum Support" with the requested information then I can help get this reviewed. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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