Shopify payments. Photo id?

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Tourist
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Hi. Shopify has requested ID and documents to review us to continue the payments service, which is fine. They ask for a photo of the front of the ID and photo of the back, but not the actual photo section. I'm using my passport so as you can imagine it's just standard on front and back. Am I missing something or will they realise their mistake and actually ask to see the meaningful part of the ID? 

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Community Moderator
Community Moderator
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Hi @Greenbobbin,

Nick here from Shopify. 

In this instance a passport is perfect to use. I'm not 100% sure what you mean, when you say: 


ask to see the meaningful part of the ID? 

The back part of a passport isn't as important as it wouldn't show much, I think what they are looking for is the photo part where an example is shown below from an article here

20-06-i4vbs-2oqj9

That should be more than enough for the team in this case.  Hope this helps! 

All the best, Nick

Nick | Community Moderator @ Shopify
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Tourist
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Hi Nick,
They asked to see the front and back of the passport, not the photo section
which is what I expected to be required. Ah well, looks like it will be
rejected then and I'll have to do it again. But perhaps the instructions
should have been clearer!
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Community Moderator
Community Moderator
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Thank you for the feedback @Greenbobbin. I will definitely pass this along to the team to look into making this more clear. 

Nick | Community Moderator @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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