Shopify payments on hold

Solved
createurdestini
New Member
3 0 1

My shopify payments were put on hold. I did what I was told to do in order to have the hold lifted. I went back and emailed the person who got in contact with me three times and i still have yet to get a response... There’s no contact number, no 24/7 chat support, or another email that I can contact in order to get my shopify payments back... 

0 Likes
Peter
Shopify Staff
Shopify Staff
2290 243 477

@createurdestini 

Thank you for your patience while our teams work to review your store. 

It sounds like you've taken all the correct steps to push this to a resolution. Thank you for that! To provide some context, if you have provided the requested documents, then they will need to be manually reviewed before the hold can be removed. While we aim to review these documents within 24-72 business hours, there can be a delay in hearing back depending on how many reviews we are working through. Nevertheless, you will receive an update as soon as your documents have been reviewed. 

 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
createurdestini
New Member
3 0 1
Hello, it’s been weeks & I still have yet to get a reply back from the person after letting them know that I have taken the steps needed in order to start receiving shopify payments again as well as payouts...
0 Likes
Peter
Shopify Staff
Shopify Staff
2290 243 477

This is an accepted solution.

@createurdestini 

Thank you for letting me know. I would recommend contacting our Support so they can look into the status of your ticket. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes