Hyde here from Shopify.
It looks like you've set a location for pick-up certainly:
However, could you please just double-check that you have met all the requirements listed here:
You can check against this help document here.
Let me know how you get on, I'm happy to help out further!
All the best, Hyde.
Hmmm, could you please visit our help center and log in to your account to create a support request. That way we can look into this matter securely and thoroughly. -Hyde