Shopify site is currently unavailable. after payment

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Hi i've recently just purchased my shopify store at the end of its trial period however , after making the purchase im faced an issue empire-furnishing.myshopify.com is currently unavailable.  even so when i'm trying to login to my store it will not let me i need this issue to be resolved right away as i have deadlines to meet. 

 

many thanks

 

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Shopify Staff
Shopify Staff
300 39 51

Hey there, @EmpireFurniture!

Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear that you're having trouble accessing your store, but I'd be happy to take a deeper look into this for you.

I've gone ahead and sent you an email to the email address associated to your Community Forums account. If you use this address for your Shopify store, then you can simply respond to the email and I'll be able to authenticate you before accessing your account. If you use a separate email address for your store, you can CC the correct one on file and respond to the email thread through there.

Looking forward to hearing back from you soon!

Cheers.

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi i'm still experiencing this problem
i cannot log into my shop and i've payed for it it's also not displaying
the store when im not logged in and it's been days now and it hasn't been
resolved so i've payed for a service that i havent recieved whats going on
?
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Shopify Staff
Shopify Staff
300 39 51

Hey there, @EmpireFurniture!

Do you have access to the email address(es) associated to your Community Forums account and your Shopify store? I've already sent you an email there last week to authenticate your account and have yet to hear back from you. If you can please respond, I'd be happy to continue our conversation through there.

 

Looking forward to hearing from you soon!

 

Cheers.

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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[image: image.png]
Yes i do have accept to my email address what is it you require me to do to
authenticate as the only emails i can see are just our discussion

[image: image.png]
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Shopify Staff
Shopify Staff
300 39 51

This is an accepted solution.

Hi again, @EmpireFurniture 

I sent you an email last week to that email address, but I've just gone ahead and sent you a second one. If you can please search "Shopify Support" through all your folders (Inbox, Spam, etc.) to locate the email and respond there, I'll be able to authenticate you on the account and take a further look into this for you.

Hope to hear from you soon!

Cheers.

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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hi. i made my shopify account with the 90 days free trial, then i put my credit card info to basic plan, after that my store just gone, and im really scare you guys still charge me after 90 days. This is my store https://fuegoblunt.myshopify.com/ , and this is my email rafiefnfz@gmail.com pls help me
thank you
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New Member
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same problem with me. is this really how your support works???? this is quite inconvenient. my site is down and there's no way I could contact support because I cannot login to my back end either. this is like a dead end and I'm very unhappy with how this "customer support" works.

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