Shopify stole over 20.000 euro's of my account

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Hi all!

Unfortunately Shopify has taken +20.000 euro's of my bank account. In June my money was suddenly missing. I contacted shopify and after a lot of discussion they said the +20.000 euro's will be released on August 5th. Unfortunately it's August 7th now and all those payouts have disappeared and they say they don't know what 20K I am talking about and that all the payouts have been done. Whenever I refer to their previous email about them saying the 20K will be released in August, they don't respond.


What should I do? This seems like an federal crime.