Hello fellow shopifiers,
I just tried to launch my 2nd shopify store around the music accessories niche and for seemingly no reason, facebook blacklisted my store. I cannot do any advertising at all or even post a link to my store on groups (I looked for help on shopify group but couldn't even paste the url ...). Pixel is set up properly and I had no issues with my previous store.
The error coming up is : 1885260. Wich states that website content is inapropriate. I have no idea why since it is a simple music store. I've been working on my store for 3 weeks, setting up, finding products, making the logo etc. Facebook help wasn't of any help and they sent me this :
"Nous vous remercions d’avoir pris le temps de nous envoyer un signalement. Nous n’apportons actuellement aucune assistance individuelle pour ce type de problème, mais ces informations nous aideront à identifier des bogues sur notre site."
Shortened translation : "Thank you for reporting the bug, we do not take care of individual issues."
I know the issue is from facebook but have you heard of anything like that before ? Do you guys see a way to avoid rebuilding another site from scratch ?
Thanks a lot !
PS : Here's the store in question : https://apolloguitar.com/
Has anyone found a reply to this yet? Same thing happened to me and I can't even get in touch with anyone from FB to findout the reason why it happened. If anyone knows a reliable email or chat function to get in touch with FB or better still, the solution to the problem, could you please let me know? thanks.