Shopify store is blacklisted?

New Member
1 0 0

I got this email in my spam folder that says my domain is blacklisted for some reason. It says that it will suspend my store but my store is still running. Should I be concerned or is this just a scam? Any help or feedback is very much appreciated thank you!!


Shopify Staff
Shopify Staff
134 17 10

This is an accepted solution.

Hello @Lalauniverse!

This is Lana from Shopify.

Thank you for the screenshots - looking at this, I can confirm that this is not and email sent by Shopify. From time to time you may receive suspicious phishing emails, they will likely have some links for you to click such as a Login link, - this is nothing to worry about on your end, it is just important to never click into links on emails where you are unsure. Also, just as you have done now, it is always good to reach out to us and confirm that the email is not from Shopify just in case you did get a genuine email that required action from our part. But for now, feel free to disregard the email!

I have made sure to flag this with my team, we really appreciate you sending this on and making us aware. Let me know if you have any other questions at all.

Thanks! -Lana

Lana | Social Care @ Shopify 
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