Shopify store is unavailable- HELP

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Hi guys, my shop has gone 'unavailable', I was surefire I didn't do anything that day only to integrate with the SMSbump app and some minor editing on product descriptions and personal information.

It's very frustrating since I have to upload new products for our holiday season collection.  Shopify support said that they will get back to me within 48-72 hours, I have sent a couple of emails but haven't heard back ever since. Not sure of what to do but I am very very desperate right now since I am losing sales and this is something that I have been working on for almost 6 months. 

I contacted Shopify on Twitter as well but then I still get the same message saying ' I still have to wait for an analyst to get back to me'

Thank you so much for any valuable insights, I wrote my concern here because I have nowhere else to turn to.