Shopify support down for 2 days?

New Member
3 0 1

I'm in an endless loop trying to contact Shopify support. I sign in, I click "Explore the Shopify Support Center" I click Contact Shopify Support, I select my shop and I'm kicked back to "Explore the Shopify Support Center. I feel like Bill Murray in Groundhog Day. How do I get thru to them?

Shopify Staff
Shopify Staff
850 57 141

This is an accepted solution.

Hey, @Bad 

I'm really sorry you have been experiencing this! 

Our support has not been down, so you may be experiencing a local issue. Please feel free to send us a message on Twitter and Facebook and we can support you from there! 

I would like to help you resolve the issue you are experiencing so you can contact our team through our Help Center. Please clear your cache and ensure you're using an up to date version of your browser.

If basic browser troubleshooting does not help, please provide me with a video of the steps you're taking and I will loop in our developers for assistance. 

Hope this helps! 

Elle | Social Care @ Shopify 
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