Shopify ticket still not responded to?

Shopify Staff
Shopify Staff
7 0 0

Hey again,

I sincerely apologize, we lost a lot of information during the email transfer, I've talked to a few of our programmers and it sounds like there was an unexpected issue with the old email client when taking data out of it to put into the new one.  We're currently looking into some form of outreach to get people to resend emails, and we're still recovering emails from the transfer.

If you emailed Shopify, or you know anybody who did in a period of 3-10 days ago, please email me directly at david.g@shopify.com.  Just repeat anything you asked in that email and I'll respond to it right away.  If you can, please also include the email address you used in your original email so we can try to find more of these old emails.

Sorry for the inconvenience, I understand that this is far from ideal.

 

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New Member
10 0 0

Thank you for responding, David. I, too, have not been able to get support, and my client is on my tail for setting up their store. Will send you a direct email.

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