I have spent my entire afternoon and evening trying to set up my ad integration between shopify and my Facebook business manager. When I get to the part about Instagram, it says my Instagram account is not connected to my Facebook account, but it is, and both my Facebook and Instagram accounts are set up as businesses. It will not let me finish setup until I get past this Instagram part. And every step has been like this! But I can't get past this one. I guess I should have just done the Facebook ads without trying to integrate. Ironically, that would have been easier.
My name is Rae, and I work for Shopify. I'm happy to lend a hand with the troubles you're having with connecting Facebook and Instagram to your Shopify store.
To confirm, have you followed these steps to start setting up Instagram Shopping?
If so, there are some extra troubleshooting steps we can work through to ensure the connection between your Facebook Business account and your Instagram Business account are recognized in your Shopify admin.
To start, please open up your Facebook Business page on Facebook directly and follow these steps:
Then, open up your Instagram Business account via the Instagram app on a mobile device and:
Lastly, we'll need to confirm that your Instagram Business account is associated with your Facebook Business Manager account by:
If working through these steps doesn't resolve things, please reply back to me here with a screenshot showing the error message you're receiving in your Shopify admin. I recommend making sure all of your sensitive, store-specific details are blocked out from the screenshot before posting it here, too.
I look forward to hearing back from you with an update on how this goes!