Shows sold out on my website

New Member
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My website is showing “sold out” for certain items, but in Shopify it shows I have them. How can I fix this problem so I can sell my inventory? I can’t get thru to speak to anyone live :(
Shopify Staff
Shopify Staff
785 78 136

Hi, @Pb1965.


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Sorry to hear you are experiencing this issue. I just need to get the answer to a few questions so I can troubleshoot further for you.


Can you let me know what theme you are using at the moment?

When did you notice these items went out of stock?

Did you add any new apps or edit any code lately?

Can you send on a screenshot showing the items in stock and the items on the storefront? 

Could you also post a link to your store, please? 


Once I have all this information, I can certainly take a closer look for you!


Thank you,




Lulu | Social Care @ Shopify
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