So there doesn't seem to be a lot of support for our Australian users of this platform.
The issue we are having and trying to wrap our head around is this, we are currently partnered with Aus Post we currently pay for an app to print and create all of our shipping labels. we used to use a third-party app to calculate Aus Post shipping rates, that app has since been deactivated in the app store...so we have now lost that function
Our question is this. we need an Australian courier that we can integrate their custom calculated shipping rates at checkout. we then need to be able to print and pay for shipping labels directly through Shopify. this seems to be quite an impossibility at the moment.
we are also struggling to find a courier that can be integrated correctly, we have had quite a few instances where the customer has been charged $10 while it costs us $15 to ship it. not sure if we have done something wrong? we have all of our parcel and shipping container options and each time it seems to pick the incorrect package for the item/s we are looking to ship...
eg. item is 30cm x 10cm x 5cm (Length x width x height) it selects packaging 20cm x 5cm x 5cm which obviously wont fit...
know this is a long read, but these issues have caused us to halt all sales for a few weeks, wasting our income on subscription fees to apps that we can not utilise to their full potential
Next Reality Team