Tira here to help.
Thanks for reaching out with your question and for these details. I searched the “Kallas theme” and could not find it in our Theme Store, so it looks like you’re using a third-party theme.
Have you tried to contact the third-party developer to ask this question? If you haven’t yet, I recommend reaching out to them, as this does sound like an issue with the theme.
Check out our help doc with the steps to get support for your theme: Where to get support for your theme. We typically can support free themes made by Shopify. These themes are eligible for design time, which would allow our theme team to take a look at adding customizations to your store. You can view our design policy here.
Is there a certain feature that you like about this theme? I would love to see if there is a free theme from Shopify that would suit your needs.