My sidebar has inexplicably disappeared so I'm unable to navigate past my homepage. I have tried viewing in different screen sizes... hovering the cursor... Nothing.
Could anybody advise?
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My name's Ash and I work at Shopify. Welcome to the Shopify Community!
I understand the sidebar has recently disappeared from your online store using the Brooklyn theme. I'm happy to take a closer look into this with you to see what may be the problem. In order to get some more context, I have a few questions for you. Could you please reply back here and let me know the following:
Could you please also send me a link to your site so that I can take a look on my end? If the site is password protected, please take some screenshots or a video recording of the issue and reply back here with those to show me. I look forward to hearing back and further assisting!
This is an accepted solution.
Thank you for getting back to me with that information and the link to your site. Installing a fresh version of the Brooklyn theme will add it to your list of themes in the Online Store> Themes section of your admin. You're able to have a number of themes added to your account, but only one can be active at a time. Installing the fresh version will not affect the customizations you've made on the currently live theme.
With all that said, I took a look at the link you shared and I believe I've identified the issue. I noticed that while the page was loading, there was a split second where I saw the button to open the sidebar. When I hovered my cursor over that area, I noticed it was clickable and I could open the sidebar menu. Here's a screenshot I took and added a blue square to in order to highlight the clickable area.
My theory is that when adding your logo, you may have inadvertently made the menu buttons transparent. I notice on the right side of your logo there is also a transparent search and cart icon. If this is the case, here's how you can fix it:
Please give the above a try, and reply back here to let me know if this resolves the problem. Looking forward to hearing the results!