Since April 3rd, 25% of my sales in GA attributed to /checkout/contact_information?refresh_count=1 in Direct Traffic

Trailblazer
195 0 84

Since April 3rd, I've noticed that around 25% of my sales are being attributed to a new page in Shopify.

The page is: /checkout/contact_information?refresh_count=1 under Direct Traffic

My conversion rates between it seems all my channels are down 15-30%, but this page has a 75% conversion rate. Overall my conversion rate is roughly the same, but this page is messing up my stats.

 

Anyone else have this problem?

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Trailblazer
195 0 84

PS. GA = Google Analytics

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Tourist
9 0 1

I struggle with the same thing.

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Highlighted
Trailblazer
195 0 84

Directing future comments into this thread:
https://ecommerce.shopify.com/c/shopify-discussion/t/since-april-3rd-25-of-my-sales-in-google-analyt...

Will not be responding with anything else here in the future. Please comment on new thread to follow along.

I've contacted support and waiting for a response.

 

Deanna, which day did this start for you?

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Trailblazer
195 0 84

I was told that this issue was somewhat related to me requiring phone number on Shopify checkout, but not requiring Phone number on paypal checkout.

That + shopify had some bad tracking.

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