Site Unavailable

Highlighted
New Member
1 0 0

I have started my free trial and now my site is unavailable. Please let me know how I can get back into my site. Thanks! 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
250 28 39

Hi, @tahoe2009 !

Sorry to hear the site has become inaccessible. I'd recommend getting in touch with our support team directly as they'll be able to help get this looked into right away. It could be something technical or something they'll want to get escalated to our Business Operations team to look into. If it's something our Business Operations team handles, you may have already received an email from them outlining the situation.

Callbacks, chats and emails can be be requested on our Shopify Support page where you'll log into your store. Once you’ve logged in, you’ll be prompted to ask about a topic. You'll then be given relevant support documents or you can continue from there towards our different support channels. If you're unable to login to the store, you can also continue without logging in to access support.

Warm regards

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes