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Interested in other experiences with Shopify Expert response times.
I contacted two experts for trouble shooting and a few days ago and neither have replied.
I was advised that this is a more reliable forum than UpWork which is where I had looked for Shopify support previously.
Has anyone else found that this to be the case?
Thanks in advance.
Solved! Go to the solution
This is an accepted solution.
Hi Sara,
It seems this could be solved only if Full Access is granted to the collaborator account. Are you okay with bumping these permissions here?
Let me know and I'll send the updated request
Hi @SarahLB .
Welcome to the Shopify Forums!
How can we be of assistance? Let us know!
Thanks for getting back to me, I will reply via email.
BR
Sarah
Hi Sara,
Thanks for your reply, however we can't seem to see the screenshots but we get what you mean.
Would you mind sharing your store's URL so we can request collaborator access and have a look at the setup?
Cheers!
Not sure you can attach a PDF here, even if you're replying via email.
In all cases, we shall request collaborator access now to assess and we'll get back to you shortly.
Cheers!
Hi @SarahLB -
While trying to access the Klaviyo app we are getting the following error which requires the Store Owner to open the App and follow the steps as needed:
Let me know!
Do you think the issue with the error you got may be because another developer I had 'helping' installed Klaviyo and is the Admin?
Would that explain why I can access but you can't?
BR
Sarah
This is an accepted solution.
Hi Sara,
It seems this could be solved only if Full Access is granted to the collaborator account. Are you okay with bumping these permissions here?
Let me know and I'll send the updated request
Yes that's fine 🙂
Updated Request Sent!
That did it, sent you a private message as to not share the screenshots publicly.
Still waiting for someone to get back to me
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