Social Media pages wont link

New Member
1 0 0

HI! i have read the previous post related to this and I still cant seem to get my instagram linked to the icon at the footer of my website. Ive have double and tripple checked the URL and yes it is in https:// format. Please help! Thank you in advance 

Community Moderator
Community Moderator
67 23 10

Hi, @MomsInkedA

Welcome to the Community! Hilary here from Shopify. I'm happy to help troubleshoot with you. 

Which theme are you using for your store? Here are the steps to link your social media profiles with most free Shopify themes: 

  1. Login to your Shopify Admin.
  2. Head to Online store > Themes.
  3. Click Customize next to your current theme.
  4.  From the left side bar menu, select Theme settings > Social.
  5. In the Instagram link box, enter your Instagram URL.
    For example:
  6. Once entered, the Instagram icon will appear in your footer automatically.
  7. Click Save.

Here is a screenshot from the Narrative theme:


If you are still having troubles, please let me know on which step with as many details as possible. It is helpful for troubleshooting if you can share your Shopify store URL, and the URL of your Instagram account you are trying to connect. 

Another great idea to help with your social media marketing is adding a social media sharing image for your store. This image is displayed as a thumbnail when you share a link to your online store on social media, such as on Facebook or Pinterest. It helps your brand image remain consistent throughout various platforms, and can help increase engagement. To add this image, you can follow the steps from our Help Center under Choosing a social media image

Let me know how this goes!

Hilary | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog