A competitor is hiring a VA from pakistan and keep filing false dmca report on my store. Which is rediculous is that I am authorized seller with all copyright authorizations and they just kept reporting on me. The thing is, I submitted all the documents to shopify but they just ignored me. And I filed a dmca report on them with same exact links and reason then shopify replied me that they could not identify. I am very confused. Is it because I am a small seller now comparing to my competitor?
Yes I have the same problem. I have raised the counter notice and it says that if they dont file a court order within 10 days then I can enable the product page again. However my concern is, after 10 days once my affected product page is back online, what if the same person files the same DMCA takedown notice on the same product page again? Will shopify take it down again? My concern is this will end up like a chain of takedown over and over. Also, shopify has a policy to take down accounts if there are more than 3 DMCA takedown notices. So would my store be affected by that eventhough I have files a counter notice and no court order from the person who filed the notice? Appreciate your advice/inputs. Thank you so much
Hello, I have had the same problem, one of my competitors filled multiple DMCA notice, taking DOWN my products even if I had COPYRIGHT for them.
And NOW, Shopify just CLOSED my account on Tuesday, saying they received many DMCA notices regarding my store. Well... DONE by competitors who sell exactly the same products.
Their Legal team doesn't care, you are just a number, they don't care about your customers, the brand you have built or the trust you had with them.
0 due diligence.
How can shop owners sleep at night knowing that anytime for any reason Shopify can close your account and won't spend 5 minutes checking any details. Even when they are 100% legitimate.
This really sounds stressful!
Been through this a lot and invested money but ended up other stores are benefitting from it. I came across this UNIQUE app, and it is very cool. It detects other stores that uses my brand's images and contents.. It automatically sends a notification and you have the option to remove these by yourself. Saves time in responding to DCMA counter-notices.
Try it. they have a free trial.
Hey @Ericathompson ,
I am having the same issue and am most likely going to file a counter notice. How did your experience go when submitting the counter notice if you don't mind me asking? Were you able to enable your product pages again? Did the same person keep filing takedown notices on your store?