Something Went Wrong. Store Url down.

New Member
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My store -

We are still in early stages of setting up this shop and for some reason I am getting this error since last 2 days. I have already raised the ticket for the same (20292470).  however no update on that as well. Can you please tell me

1. Why is this error coming?

2. When it will be resolved?

3. What happens to the billing on my account? Am I still being charged for my account on this downtime period too?