Something went wrong. What happened? This store is unavailable What can I do?

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rafiane
New Member
1 0 0
Hello
can you help me I have a problem with my store I can't access my store "bilozy.myshopify.com" I have an error message "Something went wrong. What happened? This store is unavailable What can I do?"

cordially

 

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Eunice
Shopify Staff
Shopify Staff
192 35 28

This is an accepted solution.

Hey @rafiane 

Eunice here from Shopify, thanks for posting and welcome to the Community!


When I visit your domain I see the same error message:

e6gnw-dszjb


This is something we'd need to investigate by gaining access to your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. please visit the Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Eunice | Social Care @ Shopify 
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