Spam ads keep appearing on my store

New Member
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Hi guys, I need some help. Am a bit clueless about what happened. Basically I run a store at www.oakenheist.com when I try to access this website, I get spammy adverts that pop out and I'm not sure why.

I would really appreciate your help. Thanks guys in advance!
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Shopify Staff
Shopify Staff
163 16 25

Hey, @Oakenheist!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

I had a look through that link and no ads popped up at all for me. Would you mind sending a video of how the admin is behaving on your end so I can take a look? You can use a third party application something like Screencast-O-Matic to do this. Once I can see where in your store these are showing we can look at possible causes and help you resolve it. 

 

It is more than likely down to your browser, so I would clear your cache and cookies and ensure you are using Google Chrome and even try going to the storefront using an incognito browser and let me know if you still see the ads popping up. I hope this helps but let me know if you have any other questions, I am always happy to help in any way I can. 

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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New Member
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Hey Lulu,

Thanks for getting back to me so fast! Basically these ads appear randomly and not 100% of the time. It's not only on my phone, but one of my customers notified me about it and I've checked it on my friends phone as well. When I enter the website, ads will pop put right away linking back to some gambling websites. Tried to make access the page again so the ads would pop out to record them but nothing happened cause it's random
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New Member
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Hi Lulu,

 

Tried opening my website homepage and the spam below popped up

D03C2C3B-EC39-4109-9563-D486DB485C99.png

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