How do I speak with a shopify staff member.
I had a shopify store take my money for an order last saturday, did not delivery it, try to email them, no response.. called them said mail box is full, live chatted with them and they asked me for my bank details then told me to F Off..
Once I told them I had a shopify store and was going to report them to shopify they started being polite and pay me back via paypal. this is not a legit business and I think shopify should suspending them until they can prove they are before anyone else loses money with them.. they also told me all their computers are boxes up as they are moving so thats why they could not make refunds via shopify admin.. very dodgy.
Will not put URL here but happy to PM staff with it.
Solved! Go to the solution
This is an accepted solution.
I really appreciate you bringing this to our attention and I appreciate you wanting to make sure that this store and their behavior is reported.
I can see that it was a difficult conversation with them to try and receive your refund for the order and I applaud your perseverance and also that you didn't share any information they didn't need to have, like your bank account number.
While you can email us or chat with our live support about this to submit a report with our team, I would instead encourage you to fill out our Acceptable Use Policy form as that goes straight to our security team for review:
If you would prefer to chat with our support team live about this you can also reach out in our Help Center. Once signed in, you can search for "Merchant Complaint" and choose the contact support option at the bottom of the search results.
To assist us in this investigation please provide as much information and evidence you have, proof of purchase of your order, screenshots of your communications and anything else you feel is important.
Since this is the next steps to resolve this issue I will mark this thread as resolved. Thank you again and please let me know if I can assist you anymore with this matter.