Store Credit

jonathanOVRC
New Member
2 0 3

We're using Vend for our brick and mortar POS and Shopify for online sales (for now). We'll probably move that to Fitted, however, which is specific to the running industry right now as far as I know.

Shopify's POS is worthless for what we do, even though the online solution isn't bad

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Tony39
Excursionist
19 0 52
Agree. Shopify online return works well...

It’s so tough to find a solution that does everything.

We do a lot of live selling on social media platforms and CommentSold is great for that.

If you are doing more standard SEO and Pixel/AdWords advertising, Shopify is set up better for that.

I’ve heard BigCommerce is a good platform but haven’t done much more than a surface look at them...
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MerchantYard
Tourist
8 0 2

Hello everyone,

We just released a new app that could help solve this problem by providing you a way to offer store credit to your customers and customers can easily redeem the credit on new purchases/orders using a fully customizable widgets.

Also you can moderate and track your customers store credit activity and know how much credit is spent and how much is pending.

Please feel free to check it and happy to hear your thoughts.

https://apps.shopify.com/my-store-credit

Thanks

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dirtyjane
Tourist
10 0 11

@MerchantYard thanks for sharing. It looks interesting. How long will it be free and when it's no longer free what will the monthly fee be? The issue most of us have here is that credits are something that should be built into the Shopify platform.

Offering gift cards for store credits severely screws up sales reporting. But we all pay far too much for external apps that should be part of the basic Shopify plan.

Thanks,

Amy

Holly99
Tourist
5 0 2

I absolutely agree that Shopify should have the Store Credit built in.  Retail sales - no matter in a brick & mortar or online - always have returns - it is the nature of the business. 

It is perplexing that Shopify has not built store credits into the software.

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violetsea
Excursionist
25 0 13

Still No store credit feature. Shopify is horrible! They made the "live View" Also horrible with a spinny globe. I regret opening my shop via shopify to be honest. Just stuck. I have Rewardify app and it doesn't work most of the time. It is embarrassing when customers let us know they don';t see a store credit even after we have issued a store credit via rewardify. 

Rewardify sucks big time same like shopify. 

VigneshSivan
New Member
2 0 0

Up until recently, the only option to provide a Shopify store credit was through the use of discount codes. Discount codes are super simple to set up and definitely have their place in the flow of your online store. 

A discount code is like a passkey offered to customers to reduce the price of an order. The customer enters the discount code at checkout and the discount is automatically applied. With Shopify, you can offer fixed value, percentage, or shipping discounts in your store. You can set an expiration date on the code, a minimum order amount, and the number of times the code can be used.

However, when offering store credit on Shopify with discount codes, there are quite a few unappetizing downsides:

  • There’s no way for shoppers to maintain a balance. If you give a shopper $50 off through a discount code but they only want to use $20 today, they lose the remaining balance on their discount code.
  • Basic discount codes can only be used once. After that the code expires and the customer is no longer able to use it.
  • Multiple use discount codes can cause even bigger problems. If you offer a multiple use discount code for $50, the shopper could receive a $50 credit on every order they place. So your $50 store credit could blow up into $500 or more worth of store credit.
  • With discount codes the user has to enter in a typically long random code and there is no stored value, its just a percent or dollar amount off.

What about gift cards? Gift cards are another form of payment that can be used for store credit and redeemed on your store. Once you load the store credit money onto the gift card, the customer will receive an email with a link to redeem it at a time of their choosing. This ensures the customer will return to your store to spend that money, but there are a couple of issues with gift cards:

  • Gift cards are typically only available on Shopify’s Advanced Plan ($79/month). This has been temporarily suspended due to COVID-19, but could go back into place any day.
  • Gift card purchases are counted as revenue even though they’re actually refunds. That could create a nightmare for your accounting.

Gift cards are a better option than discount codes, but they still pose issues that you’ll need to account for. Learn more about how to offer a Shopify store credit

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CharlesMJr
Tourist
9 0 1

I read this thread about store credits with a lot of interest.  We want to issue either store credit or gift card for refunds that are the customers arbitrary decision to return products vs refunding to the original payment method.   We are an on-line store and thus do not use Shopify POS which I understand offers some kind of store credit functionality, although after reading this thread it does not sound like it is very good option.   I also know that Shopify will only issue refunds to the original payment method.  So it seems to me that we are going to have to develop a workaround process for when we want to issue refund via gift card vs against the original payment method.

My questions is this - does anyone have a good manual work around process for making some refunds to gift cards vs the original payment method?   I have thought of a few but possible ways involving issuing a free gift card in the amount of the refund to the customer but they are very manual and messy and I have no doubt will result in adjusting entries being required in the accounting records.  Any and all suggestions appreciated.

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