Store Credit

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Tourist
6 0 2

I want to give my customers the option to receive store credit instead of a refund when they return an item. The store credit should go directly into their accounts and act as a store credit. Can this be done? My website requires you to make an account before a purchase so they will all have accounts linked to their email. Does Shopify allow you to do this or would I need to hire a developer? 

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Hi Djb, 

 

Well you can use an app to do so, try looking at https://apps.shopify.com/rewardify that does exactly what you are wanting to do. 

 

So with this app instead of actual refunds you would be able to provide store credits which could be redeemed with future purchases from the same customer both online as well as physical shop (this app integrates with Shopify POS as well) 

 

I would recommend you review the app, install it and use it for free for 14 days, for more information I would recommend that you touch base with the app developers. 

 

thanks 

Ragib

Ragib Hussain
President | Primary Software Corp. | www.primarysoftware.com
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Shopify Staff
Shopify Staff
10 4 2

Hi @djb6301

 

Lara here from Shopify!

 

From what I understand, you would like to give store credits to your customers. That is a lovely idea! However, there's no functionality yet on the store admin in giving store credits to customers, but I understand how having this feature available is important, and I'm sending your feedback along to our responsible team.

If you are on a Shopify Plan or higher, what I can suggest for you is issuing a free gift card to them on the amount of the refund. You can check our guide about issuing gift cards here. If you're not on a Shopify Plan or higher, you can definitely use apps such as Rewardify, Rise Ai or Fresh Credit to help you issue store credit to your customers.

 

Hope this helps! Please let me know if you find the options above not suiting on what you want to achieve.

 

All the best! Lara.

Lara | Equipe Shopify @ Shopify
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1 Like
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Shopify Partner
9 0 1

Hi 

 

Actually, there is a simple way to issue store credit on Shopify - you can us rise.ai.

Rise enables you to issue store credit directly to customers while segmentizing the reason for the analytics to keep a better accounting track.

For repeat customers, you will also be able to accumulate it directly to their account, creating a seamless experience that they don't even need to remember the code in.

Hope it helps :)

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Tourist
9 0 23

The app looks nice but is very, very expensive.  I pay $99/mo for Shopify and the Rise.Ai plan we'd need is an additional $60/mo?  This is the big problem with Shopify.  They are missing so many core functionalities on their platform and the huge number of add-on apps required to make Shopify have basic functions that customers in the year 2020 expect increases the cost of Shopify by 3-4X.  I currently pay more in aggregate for add-on apps than I do for Shopify itself.  That's crazy.  I'm sure Rise.Ai is nice, but I'd rather do a dozen manual returns each month and manually create discount codes for customers to use as "store credit" than pay $60/mo plus $.15/order.  We did about 800 orders last month with only a dozen or so returns.  At the current rates, Rise.Ai would cost $60 + $60 for the overage (400 x .$15) or $120!!!  That's a cost to me of about $10 per return.  In what universe would that make sense to any small business owner?  The pricing is way way way too high for the value provided.

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New Member
1 0 0

Is there a free version of any of these Apps? 

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New Member
1 0 3

Agree.  Completely ridiculous to have to pay extra for an app for one feature that should be a core functionality of any store... a store credit.  I needed it for ONE customer in 300+ orders.. 

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New Member
1 0 0

My comment is in response to the the comment below:

Has there been any attention given to making it possible to issue a store credit to a customer?  

I find in what I read Shopify uses the words refund & store credit interchangeably when in reality they are two VERY different things.

 

In July 2019 Lara from Shopify .... see below:

Shopify Staff
10 4 1

Hi @djb6301

 

Lara here from Shopify!

 

From what I understand, you would like to give store credits to your customers. That is a lovely idea! However, there's no functionality yet on the store admin in giving store credits to customers, but I understand how having this feature available is important, and I'm sending your feedback along to our responsible team.

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New Member
3 0 1

I have been using Shopify for less than a month, and although I really like it, there are some key features missing that will hold me back from using it at my physical location.  Buy/sell/trade is a large part of my business, and the inability to give credit is a major stumbling block here.  

In just a few short weeks, I have been giving credit to a good amount of online customers.  Instead of using Shopify, I am capturing their information on my store's POS, and Shopify misses out on the sales.  This seems like such a simple fix to me, but maybe I am wrong.

1 Like
Tourist
9 0 23
We are most likely leaving Shopify. We've outgrown them. I don't see how
anyone but the smallest mom and pop shop could get by with the vast number
of missing features and the MASSIVE core application flaws regarding
customer account management, slooooowwww website performance, lack of
adequate locations support and reporting, poor inventory management tools,
poor pack and ship solutions, etc. I could spend thousands of dollars a
month to fix the issues in Shopify but even that kind of investment
couldn't fix their deeply flawed core product.

I gave them 4 years to catch up with us. All they have done in four years
is put more lipstick on a pig.
1 Like