Store Frozen

[Nestorhk]

Hello, 

i notice that my shop was frozen & i fixed the outstanding bill already.

However since the system want me to choose the plan again & it was happen « contact support »

pls let me know the next step to reopen my store

[Peter · Accepted solution]

Hey, @Nestorhk. 

It sounds like you've done everything right so far, so it is a bit strange that your account is still frozen. I'll want to verify the store so I can take a look at the issue. I have sent you an email titled "Shopify Forum Support" to verify your store. If you can reply to that email with the requested information then I can help get this reviewed. 

[Nestorhk]

Hi Peter,

my shop : speciales-1865-hk-official.myshopify.com

[Peter]

@Nestorhk 

I will need you to reply to my email titled "Shopify Forum Support" in order to verify the store. Once you have replied to the email, I can begin to review the issue. 

[Nestorhk]

Dear Peter,

Please help to verify my store to see whats happen.
my shop : speciales-1865-hk-official.myshopify.com

[Nestorhk]

Hi @Peter 

I was sent you my reply email. please let me know if you were received

[Anny1]

Hello,

I have the same problem. I pay the outstanding bill and the store doesn't open. 

Any help please?

Thanks!

[TheRealQhawe]

Hi have a similar problem on my store- how can I get help?

[Phoenixx]

My store has been frozen for days and There is no way for me to enable it. I cannot even pay for it and no one is getting back to me. Please help!

store: phone-world-sydney.myshopify.com

[Peter]

@Phoenixx @TheRealQhawe @Anny1 

I have shipped each of you an email to have this reviewed.