Thank you for the context. I have sent you an email titled "Shopify Forum Support" - If you can reply to that email with the requested information then that will verify the store so I can look into why the transaction is failing.
I responded to your email on Wednesday, December 2nd. If you did not receive that email, please let me know.
From the sounds of it, the charge was declined and you're seeing an "authorization" on your banking app which typically falls off within 2-5 business days as per your banks' processing time. I suspect this is the case given that the money is being sent back to you as authorizations would appear as if the funds are being refunded. I've sent you an email titled "Shopify Forum Support" to verify your store so I can look into the error code that is being produced to help get this resolved.
Please respond to my email to verify your store so I can take a look into why the invoice failed.
Hello peter, please help me my store is https://optimumbeingpk.myshopify.com/ which was frozen due to limited funds in credit card, I have now cleared my outstanding dues via depositing the funds and have received payment confirmation email by shopify but I am still unable to access my store, it is still frozen, it prompts an error that contact support but when I want to chat it lets me to choose my store from which to contact but in the list my store is not there and I am unable to contact support neither the account unfreezes. Please help me out
I have sent you an email to verify the store so I can look into the outstanding invoice on your account.