Store Login

6 0 0

Hi! Is Shopify conducting an update? I can’t seem to log in to my admin account. 

Tried clearing my cache and even logging in to another device and it doesn’t seem to work. 



Shopify Staff
Shopify Staff
1788 194 539

This is an accepted solution.

Hey there, @suenyo 


Bo here from Shopify Support!


It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Social Care @ Shopify 
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New Member
1 0 1

Yeah! Same here, since in the morning, I can't logging-in.... It only says that "..........................took too long to respond."