Store Name Taken

TB4
New Member
4 0 0

I'm migrating from Squarespace and am trying to open a new shop on Shopify. When I type in my shop name, Rock Candie Designs, it tells me that the shop name is taken. It will let me use the name RockCandieDesigns (all one word, no spaces) but I'm trying to figure out the following:

  • Does this mean someone else owns this shop?
  • Does this mean Shopify does not allow spaces in your shop name?
  • Is it possible that I own this shop and just don't know what email address I used (and if so, can someone help me rectify the issue?)

Thanks for your help!

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Peter
Shopify Staff
Shopify Staff
1998 150 427

Hey, @TB4

Great question! If you are getting the error that the store name has already been taken, then it would mean that someone else has previously claimed the store name and would require that you create the store without spaces. Shopify does allow for spaces to be entered; however, the store name would appear with dashed in between each word (rock-candie-designs). Once a name is claimed, it can not be freed up for another merchant even if the store is no longer active. The store name you enter is what will create your free ".myshopify.com" URL which is used for login credentials once you add your purchased domain to your store. While the store name with spaces may be taken, in the end, what matters more is that you own the domain you wish to use for your business to ensure your customers are redirected to the correct site. 

It could be possible that you created a store before and do not know the email; however, in order for us to help update the email, we would need to fully verify the account. In order to verify the account, it would require having a payment method added and invoices generated. With that, our teams would ask you to verify the information on the payment method you added, and the amounts of the invoices. Without that information, we would not be able to verify the store to update the email on the account. 

Peter | Social Care @ Shopify 
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TB4
New Member
4 0 0

Hey Peter,

Thank you so much for your reply.  Quick question: what invoices are would you need?  The invoices from the store that I may have created and forgot about or from the new store I'm currently creating?  If they are invoices from the store that I may have created, I never made the store live, so I wouldn't actually have invoices from that store to reference. 

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Peter
Shopify Staff
Shopify Staff
1998 150 427

@TB4 

It would need to be invoices for the original store and not the newly created one. However; I wouldn't worry too much about this as the URL "rock-candie-designs.myshopify.com" leads to an error page which indicates it is not currently being used by an active store. I can see that rockcandiedesigns.myshopify.com Is active, so the next step you'll want to take is to connect your domain once your store is setup. Our help centre has guides on how to get that set up here; however, if you have any questions along the way let me know! 

Peter | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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MustafaWaiz
New Member
1 0 0

Hi peter, similar to this subject, am trying to claim the store name VECE, However, shopify suggest the name is taken but the store is no longer available. any idea on how to claim that name since i own the domain vece.com.au and cant add or change store name. 

Appreciate your response, thanks.

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Peter
Shopify Staff
Shopify Staff
1998 150 427

@MustafaWaiz 

I'm afraid what you are trying to achieve would not be possible. If a store name (aka, the .myshopify.com) has previously been claimed then it can not be freed up for use with another account. However; this URL is only needed for login purposes once you add a purchased domain. Your purchase domain will be what your customer sees when visiting your store, and not the ".myshopify.com" URL. 

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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lucyscabin
Tourist
4 0 1

Hi Peter!

I'm in a similar boat and tried to go through the customer service chat but it wasn't too helpful.

I signed up for a trial account back in 2014 but I never paid for the service and so my shop was closed after the trial ended. I am now able to pay for the service but my shop name wasn't available. My guess is because of the above reason that once it is assigned it is never made available regardless of the account closing.

Is there a way to get my original old shop name back? I have since signed up using an iteration of the name, but was hoping I could claim the original one.

Thanks,

Lucy

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Peter
Shopify Staff
Shopify Staff
1998 150 427

@lucyscabin 

I'm afriad your account would be purged and marked as dead given the age of the account. Even if an account is purged and marked as dead, the URL will remain unclaimable as they are never freed up for future use. In the end, the store name you've created will only be used for login credentials once you add your purchased domain so your current URL should not impact the name your customers see when visiting your store. 

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lucyscabin
Tourist
4 0 1

Hi Peter,

Got it, thanks!

Lucy

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lucyscabin
Tourist
4 0 1

Hi Peter,

I have one more question. Is it possible to edit the way the shop name appears in the copyright section of the footer? Or does it have to be the exactly the same as our shop name? Since I had to combine my shop name into one word, I was hoping I could change the footer to reflect the way my actual company name is written.

Thank you.

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