Store Terminated No Warnings..

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I got an email this morning stating the following


We have recently been made aware that your account, **********, is in violation of Shopify's Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on our platform.

 

I am selling supplements and not using the Shopify gateway to process payments

 

I see thousands of other stores selling the same thing

 

I called in and they told me to email the legal team but my site recently got to the top of google and I am literally losing thousands a day

 

Shopify has let me store run for months and months now with no issues

 

We have competitors most likely reporting our store making false claims. We don't sell guns, we don't sell harmful items. In fact my wholesaler sells the exact same items with no issues

 

Can anyone chime in and tell me if Shopify will lift the ban or am i screwed?

 

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Disgusting behaviour by support

 

No contact from legal team

 

Thousands lost. They dont give a shit about their customers 

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