Store Unavailable

New Member
1 0 0

I created a store yesterday and when i added the billing card for the plan it automatically gotcrashed and now i can't login even though i am the owner. i have switched conputers and did everything but it is not working. can anyone tell what can be the issue and how can i re access it?

Shopify Staff
Shopify Staff
1209 107 129

Hi @Sohailkhan,

Ted here from Shopify, thanks for posting your query!

Sometimes when merchants select a plan, Shopify's system will close the store so that it can be manually reviewed. This only occurs for new accounts created just so we can verify the account is compliant with our Terms of Service. Going by your screenshot and description, I do believe the account is under review.

When you have a moment, please contact our support here for assistance. Our support will be able to authenticate your account and will make sure the account is being reviewed by the correct team. If you don't reach out to our support directly, your review might be cancelled as the system may mark the store as a "bot" account, so when you can please do make sure to contact our support. 

If there’s anything else I can help you with please let me know, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog