This is an accepted solution.
I understand if you have been unable to access your store, and are not sure why, finding out more and receiving an update from our team is very important.
Have you reached out to our Support team directly, as @Edward-Newgate mentioned? Please ensure you do, as our team will be happy to look into this with you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to assist you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
If you have reached out previously and have a ticket number, you can reach back out through the same link and request an update. Our Support team will provide as much information as possible. If you received an email from any of our Specialist Support teams, please reply to the email you received directly, as they will be the best team equipped to assist you.
I appreciate you reaching out in the Community. Since these are the best next steps, I've marked this reply as the solution for the benefit of others who may discover this topic. Let me know if you have any further questions.