Store closed

Solved
Nouhaila
New Member
4 0 0

After they got paid Shopify closed my store. this is called stealing!!

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Tira
Shopify Staff
Shopify Staff
1001 61 164

Hi, @Nouhaila.

Tira here from Shopify.

I'm sorry to hear about your experience. I'm happy to help and guide you in the right direction to get support for your store.

I have some questions I would like to ask:

What happened to your store?

When did this happen?

I'm looking forward to hearing from you,

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Nouhaila
New Member
4 0 0
Hi Tira!

On wednesday 03/02 I paid shopify for the basic plan and just after that
they closed my store for no reason.
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cmcmullen
New Member
1 0 0

Hi Nouhalia, 

 

I'm sorry to hear your store was closed. I'm not sure what industry you're operating in, but it's possible this happened because your business is considered high risk. This applies to many eCommerce industries such as subscriptions, tobacco and vape accessories, and even clothing. What you may need here is a high risk payment processor. Best of luck on your future business endeavors!

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Tira
Shopify Staff
Shopify Staff
1001 61 164

This is an accepted solution.

Thanks for getting back to me, @Nouhaila. It sounds like we’ll need to look into your store to help. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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