Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for connecting with our network. Our team will need to take a deeper look at your store to find out what may have happened.
Please get in touch with our 24/7 Support Team at your earliest convenience through our Help Center. The quickest way to reach our agents is via live chat, but we also offer email support and limited callback support at the same link.
We look forward to connecting with you and helping you resolve this.