Store is Currently Unavailable

New Member
1 0 0

My online store is showing as unavailable and there is no option available for support, nor do you have a phone number to reach anyone. How do I reach someone from the Shopify team to remedy this issue?

Community Moderator
Community Moderator
3572 290 694

Hi @edsbarn,

Nick here from Shopify. 

Sorry to hear your store is unavailable. There could be a number of reasons why this is happening and without taking a closer look, it's difficult to know why exactly this might be. We do have a Community going through some of the reasons and best next steps to take when this happens. You can see the FAQ here

You can contact the Support team directly for more assistance via the link here. If you are unable to log in to your store, click the "Continue without logging in" option to be able to speak to an advisor. 

Thanks, Nick

Nick | Community Moderator @ Shopify (Out of office until April 13th) 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog