Store is Locked - Please help!

New Member
1 0 0

Not sure how this happened but my store is locked. I can’t log in, I can’t contact support. Nothing. I did not receive any notice from Shopify either. 


GURU’s: please email me with support.



Shopify Staff
Shopify Staff
121 16 20

Hi @evolve123 

Eunice here from the Shopify Community. I'm sorry to hear you're currently unable to access your store. Let's get to the bottom of this as quickly as we can.

While you can't log in, you will still be able to contact Shopify Support here. But, for ease, I've gone ahead and sent you an email to your Community email address. Please respond to me there at your earliest convenience. 

Sometimes Shopify emails end up in Spam/Junk folders so be sure to check there if you don't see an email from me.


Eunice | Social Care @ Shopify 
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