Store is currently unavailable. [Error]

New Member
2 0 0

My store closed after selecting a plan and adding a credit card. Is there a practical solution to this problem ? I'd appreciate it if you could help. Thanks.

 

My ticket number is 15317824

 

Warning Title :  -----------.myshopify.com is currently unavailable.

What can I do?

If you're a visitor to this store

Please try again later.

If you're the owner of this store

Please contact support to resolve the issue.

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Shopify Staff
Shopify Staff
822 83 158

Hey there, @tradertopic 

 

Bo here from Shopify Support! 

 

This looks to be an account-specific issue. I have gone ahead and reached out to you via email so I can authenticate you as the owner of this account. Once you respond to this email I will be able to escalate this to our accounts team.

 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

I responded the email you sent me. I'm waiting help for solve this problem. Thank you.

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Highlighted
Shopify Staff
Shopify Staff
822 83 158

Thank you for that @tradertopic. We will take care of this via email from this point. I have escalated this to our accounts team and they will be in touch in the next 2-3 business days. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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