Store is currently unavailable.

Highlighted
New Member
2 0 0

Dear shopify,

My website is all of a sudden unavailable. can you please contact me as soon as possible i have send you an email but no response yet.
My website is my main source of income.

 

Website url: www.eternal-dreamz-clothing.myshopify.com

0 Likes
Highlighted
Shopify Staff
Shopify Staff
364 27 50

Hey, @eternal-dreamz!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I'm sorry to hear of the problem you've run into. I'm happy to look into this with you. I see you mention sending us an email. Did you receive a ticket number when you submit that? If so, please reply back here and let me know the ticket number. As soon as I have that ticket number, I'll be able to take a closer look into this situation with you.

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

hey Ash,

thanks for the response, my ticket is 19420629 can you help me further?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
364 27 50

Thank you for getting back to me with that ticket number, @eternal-dreamz.

I took a look into the ticket, and I can see that a response was sent out from our team a bit earlier today. I can see that this situation is currently being examined further for you, and at this time the best course of action is to await a further response in the open ticket. I hope to see this resolved shortly! 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes